UNICEF Internship – Support to WASH Knowledge Management System, NYHQ

Title: Support to WASH Knowledge Management System

Location of Assignment: UNICEF, New York, Headquarters

Language (s) Required: Fluency in English

Travel: Not applicable

Duration: 2 months (can be worked during a 4-month period)

Estimated start date: 1 Feb. 2019 to 31 May 2018

Section & Unit: WASH, Results & Resources Team

Intern Reporting To: Guy Hutton, Senior Adviser WASH, PD

For every child, innovation

Water, Sanitation and hygiene (WASH) Section in Programme Division is implementing the organization-wide Digital Workplace Project, which requires migration of existing content to a new digital platform. This process provides a valuable opportunity for rationalizing the knowledge management systems across HQ, regional and country offices. First, all documents will be renamed and refiled and assigned to libraries. Second, the Communications pages which serve as the intranet platform for WASH will be renewed, and will profile key guidelines, knowledge documents, training materials and communities of practice for all the WASH sub-areas. Third, the Collaboration sites for HQ team-working and sharing will be initiated. To divide up the workload, all section staff will be responsible for working on the new document uploads, information flows and page development across their responsibilities; this will require coordination from a central team and focal points in WASH Section.

How can you make a difference?

The Intern will be responsible for the following tasks:

Content migration

  • Supports focal points and team members directly in the content migration process.
  • Provides weekly monitoring of progress of teams.
  • Implements with the R&R team the identification, naming, meta-data field filling and re-filing of migration documents.

Communications site

  • Supports the set-up of the new Communications site using the Division-based site template, creating the pages based on the template and WASH style guide, and adapting the pages on the existing SharePoint site.
  • Selects and inserts photos for the Communications pages, in collaboration with the team KM focal points.     
  • Organizes in the Communications pages a “Recent WASH Webinar” section and a WASH Webinar archive.
  • Sets up Google analytics dashboard (or user engagement data, as appropriate) for each section of the new SharePoint Communications site, to include basic information, such as: Bounce rates, Pageviews, top Referrals etc.
  • Gathers data and prepares a report on usage of Communications site.

Collaboration sites

  • Supports collaboration site managers on the page/functionality set up of their pages, links to WASH and other section libraries, and set up procedures for content migration of working files.

Collaboration and Communication sites

  • Tests and maintains the functionality of interactive sections of Communications and Collaboration sites.
  • Regular communication with teams and provision of ongoing training (as needed).


Start date: 1 February  End date: 31 May 2019  

DeliverablesDuration (# of Days)Deadline
Support to teams on content migration20 days31 May 2019
Support to teams on communications sites15 days31 May 2019
Support to teams on collaboration sites5 days31 May 2019
Total40 days

To qualify as an advocate for every child you will have…

  • Key competences, technical background, and experience required Deadline
    • Bachelor of Sciences, Social Sciences, Communication or related fields
    • Masters Degree (in progress)
    • Familiarity and comfort with Microsoft packages and SharePoint
    • Fluent in English
    EligibilityTo be considered for an internship with UNICEF, applicants must meet the following requirements:
    • Be enrolled in a degree programme in an undergraduate or graduate school, or be a recent graduate;
    • Have strong academic performance as demonstrated by recent university or institution records or, if not available, a reference letter from an academic supervisor; 
    • Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and
    • Have no other relatives in the line of authority which the intern will report to.

For every Child, you demonstrate:

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. To view our competency framework, please click here.

Benefits to Intern:

This internship will complement current academic training and provide exposure to the global development agendas. The intern will expand existing skills in information management, technical writing, organizational and communication experience, gain hands-on experience channeling information and apply newly acquired research skills to identify pertinent and timely content for tool development. This internship will provide the chance to test out potential career choices in the area of MHPSS, communications and knowledge management, child protection and international child rights issues and child protection, by gaining real-life experience in a culturally diverse international organization.

In order to be considered, an Intern MUST attach the following documents with their application:

  • Letter of verification from the college or university that the intern is currently enrolled in an undergraduate school and has completed at least two years of full-time studies at a university or equivalent institution towards the completion of an undergraduate degree (if the candidate is 18 years old, this replaces the two-year bachelor’s completion requirement); or, Graduate Degree Program (i.e., Master’s, PhD). It should also state the expected graduation date.  Recent graduates are allowed until 2 years after degree completion.
  • Copy of their most recent official transcript showing excellent academic performance
  • Copy of Identification Card (ID)
  • One letter of signed recommendation on letterhead or from professional email address

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Opening Date Thu Dec 27 2018 17:00:00 GMT+0300 (East Africa Time) Eastern Standard Time
Closing Date Thu Jan 10 2019 07:55:00 GMT+0300 (East Africa Time) 

Apply here

For more information, visit the official website here


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